FAQ
Popular Questions
How do I know if my order is in stock or when it will ship?
All products listed on the site that are eligible for purchase are in-stock and will be delivered in 3-7 business days. During typical operations, we ship in-stock products the same day they are ordered if ordered by 3pm Central time.
What is my shipping transit time?
1-4 business days depending on your location. When your order ships you will receive an email with tracking information. If your tracking number doesn't provide tracking information immediately, please wait a few hours for the shipping carrier to update status then check again.
How do I change or cancel my order?
Once order processing has begun or the order has shipped, it can no longer be changed or cancelled. So please act quickly by filling out the contact us form. Please include the details of your change request.
Shipping & Delivery
What shipping options do you offer?
We offer FedEx and UPS standard shipping for free.
Do you ship internationally?
Sorry, we currently do not provide an international shipping service.
Where do you ship my order from?
We have warehouses located throughout the US, so we will ship your item from the warehouse closest to you according to your address. For more information, contact us.
If my package has been damaged or defected, what should I do?
As soon as you receive a dented box or open a package only to discover broken merchandise. Take pictures to document the condition of the delivery when it arrived.
Contact Chairly Support Team, we will give you advice & help as soon as possible. Please rest assured that we will make you satisfied and provide a reasonable solution based on your photos.
Designing Your Standing Desk
Is there a difference between purchasing accessories now or later?
Take advantage of special discounted pricing on accessories when you purchase a desk, side table, or conference room table. Enjoy exclusive savings by bundling your accessories with your desk, frame, or table.
Can someone help me design my desk?
We'd love to help you design your desk or decide on options. Please contact us and we'll be glad to help.
High Volume Orders
Can I get a bulk order quote for outfitting my team to work from home? Can you handle corporate orders?
Absolutely! We're equipped to handle orders of all sizes. Please fill out the form at the bottom of our Bulk Orders page.
Warranty & Service
What warranty do you offer on your products?
We offer warranties for our products, ranging from 5 to 15 years. Please check below each product list to see the warranty.