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Return Policy

Return & Refund Policy

Thank you for choosing Chairly. We guarantee that all products undergo strict testing by our quality inspector before delivery. If you require after-sales service, please contact us via email at info@chairly.ai.

We offer a 30-day NO QUESTIONS ASKED return policy, allowing you to request a return within 30 days of the order date. To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please email us your request. We will respond within 24 hours on working days. Once the return is approved, we will send you a shipping label within 48 hours.

Refunds will be issued to the original payment method used during purchase and the refunded amount will be the purchase price of the item(s). Once the returned item(s) are received and inspected, we will process the refund within 5-7 business days. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us.

After the 30-day return period, customers may utilize Chairly's product warranty period for repairs if the item is faulty or malfunctioning. Please refer to the manufacturer's product warranty for more details.

Please note that we are unable to accept returns on gift cards.

Exchange Processing Flow:

Step 1: Contact us via email at info@chairly.ai, explaining the problem and confirming the solution.
Step 2: Take a picture of the item you shipped and provide the tracking number. The maintenance fee will depend on whether it is within the warranty coverage (please refer to the warranty details).
Step 3: We will confirm the return of the goods and inspect the problem. Please also email us your specific contact details, including name, cell phone number, detailed address, and ZIP code.
Step 4: We will send the repaired goods back to you.

Thank you for your cooperation!

Refund Policy:

  • If you are not 100% satisfied with your purchase, you can return the product and receive a refund or exchange it for another one.
  • You can return or refund a product within 30 days from the date of receipt. The returned product must be in the same condition as when you received it and in its original packaging. Please keep the receipt.
  • Once we receive and inspect your return, we will notify you about the approval of the refund. If approved, the refund will be automatically processed to your original payment method. Please note that it may take 5-10 days for your bank or credit card company to process and post the refund.
  • For any issues related to returns and refunds, please contact us.

Return Address:

For the return address, please contact customer service via email at info@chairly.ai to obtain the address. Thank you!

Order Cancellation:

Chairly generally ships out orders within 24 hours on working days. To cancel an order, please contact Chairly as soon as possible. If your order has already been shipped, we will refund your payment upon receiving the returned order.

To cancel your order, please contact us via email at info@chairly.ai.